Refund & Returns Policy

Effective Date: 01/05/2026

At Party Pretty Boutique, we are committed to providing high-quality fashion and a transparent, reliable return experience. This policy outlines the process, eligibility, and guidelines for returns, exchanges, and refunds.

Return Eligibility

We accept returns on items that meet all of the following conditions:

• Items must be unworn, unwashed, and in original condition
• All original tags and packaging must be attached
• Return requests must be submitted within 14 days of delivery
• Proof of purchase is required

Returns that do not meet these requirements may be refused or returned at the customer’s expense.

Non-Returnable Items

The following items are final sale and cannot be returned, exchanged, or refunded:

• Sale or discounted items
• Clearance items
• Items marked “Final Sale”
• Gift cards

These items are only eligible for return if required by applicable law.

Return Process

To initiate a return:

1. Contact us at support@thepartypretty.com within 14 days of delivery
2. Provide your order number, item(s), and reason for return
3. Once approved, you will receive return instructions

Returns sent without prior authorization may not be accepted.

Return Shipping

• Customers are responsible for return shipping costs, unless the return is due to our error or a defective item
• We recommend using a trackable shipping method, as Party Pretty Boutique is not responsible for lost or delayed returns
• Original shipping fees are non-refundable

Refunds

Once your return is received and inspected:

• You will be notified of approval or rejection
• Approved refunds will be issued to your original payment method
• Please allow 5–10 business days for processing

Refunds will not be issued for items that:

• Are returned outside the return window
• Do not meet eligibility requirements

Exchanges

If you would like to exchange an item:

• Contact us in advance to confirm availability
• Exchanges depend on stock availability and approval
• If unavailable, a refund or store credit may be offered

Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged
• Defective
• Incorrect

Please contact us within 48 hours of delivery and include clear photos. Once verified, we will provide a replacement, refund, or suitable solution. Claims made after 48 hours may not be accepted.

Late or Missing Refunds

If you have not received your refund:

• Check with your bank or credit card provider
• Contact our support team for assistance

We will work promptly to resolve the issue.

Policy Updates

Party Pretty Boutique reserves the right to update or modify this policy at any time. Changes take effect immediately upon being posted on our website.